At a glance

What we like

1. Market-leading invoice processing speed. My Plan Manager consistently processes valid provider invoices within two to three business days — a pace that sets the benchmark in the Australian plan management market. This matters in practice because support workers and therapists who are paid quickly are more likely to prioritise their clients. Slow payment is a common friction point with plan management; My Plan Manager has largely eliminated it. The system handles a high volume of claims through automated validation before human review, which reduces processing time without sacrificing accuracy.

2. Excellent portal and mobile app. The My Plan Manager participant portal provides real-time balance tracking broken down by support category, a complete history of every processed claim with provider name, date, and amount, and the ability to download statements. The mobile app mirrors the portal functionality and is available on both iOS and Android with consistently positive app store ratings. For participants — and carers managing a plan on behalf of a family member — having clear and current budget visibility in a well-designed interface is genuinely useful. This is one area where My Plan Manager has invested meaningfully and it shows.

3. Scale and system reliability. Managing 50,000+ participants requires robust back-end systems. My Plan Manager has the infrastructure that smaller boutique providers cannot match: integrations with common invoicing platforms used by therapists and support workers, a dedicated PRODA portal team, and staffing depth that means your invoices do not pile up when a single staff member is on leave. For participants with complex plans and many active providers generating invoices every week, this reliability matters more than a personal touch.

4. Access to unregistered providers as standard. Like all registered plan managers, My Plan Manager processes invoices from both registered and unregistered NDIS providers. This is not unique to them, but it is worth confirming before you engage any plan manager. My Plan Manager’s documentation and onboarding process clearly covers unregistered provider invoicing, and their system handles it as a routine part of their service rather than an exception.

What could be better

Less personal service at scale. With 50,000+ participants, My Plan Manager cannot offer the dedicated account manager relationship that some boutique providers can. Participants typically interact with a support team via email or phone rather than a named individual who knows their plan. For participants who want a plan manager that proactively reaches out before review time, flags underspending, or takes an active interest in their situation, My Plan Manager’s high-volume service model can feel impersonal. This is a structural limitation of operating at this scale, not a service failure — but it is worth knowing in advance.

Institutionally owned and commercially focused. IFM Investors is a fund-of-funds backed by Australian industry super funds. This is legitimate and stable ownership, but it does mean the business operates with commercial returns as an explicit priority alongside participant service. Unlike charity-based plan managers, My Plan Manager does not have a disability sector mission baked into its governance. For participants who prefer a provider with a social purpose orientation, this is worth considering.

Phone support limited to business hours. For urgent issues — a provider who has not been paid and is threatening to suspend services, a budget that appears incorrect — My Plan Manager’s support is only available during standard business hours. There is no after-hours phone line. Email support outside business hours means delays. For most participants this is rarely an issue; for those with time-sensitive support arrangements, it is worth noting.

Who it suits best

My Plan Manager is the strongest choice for participants who have multiple weekly providers generating a high volume of invoices — this is where their processing speed and system reliability make the biggest practical difference. It suits parents managing a child’s complex therapy plan, participants with both support workers and allied health providers active at the same time, and anyone who has previously experienced slow payment problems with another plan manager. It is also the natural choice for participants who have relocated or plan to relocate, given its consistent national coverage. Participants who want a highly personalised relationship with their plan manager may find better fit with a smaller boutique provider.

Pricing

Plan management costs NDIS participants nothing. The NDIA funds My Plan Manager’s service at approximately $104.45 per month for adult participants from a dedicated Improved Life Choices budget that sits separately from your Core Supports, Capacity Building, and Capital Supports funding. There is also a one-off establishment fee of approximately $230 to $235, also funded by the NDIA. My Plan Manager cannot and does not charge participants anything above these NDIA-funded rates. No money comes from your own pocket. For a full breakdown of how plan management fees work, see our guide to NDIS plan management fees.

Our verdict

My Plan Manager earns its place as Australia’s most widely used plan manager. The combination of fast invoice processing, a strong digital platform, and reliable national coverage makes it a genuinely good choice for the majority of participants, particularly those with busy plans and multiple providers. The trade-off is service personalisation — at 50,000+ participants, the relationship is professional rather than personal. For most participants, the practical advantages outweigh this limitation. If consistent, reliable processing and market-leading payment speed are your priorities, My Plan Manager belongs at the top of your shortlist.

Compare all eight providers side by side at our full NDIS plan manager comparison. Also see our reviews of Plan Partners and Leap In!.