Privacy Policy

What Information We Collect

We collect personal information through several channels on this website.

Inquiry form

When you submit an inquiry through our comparison form, we collect the following information:

• Name — your first and last name as provided
• Email address — used to deliver your matched provider recommendation and follow up on your inquiry
• State or territory — used to identify plan managers with coverage in your area
• Disability type or support needs — used to match you with the most suitable plan manager for your situation

You are not required to disclose your diagnosis or any specific medical information. You may describe your situation in general terms.

Analytics — Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors use this website. GA4 collects anonymised data including pages visited, time spent on pages, approximate geographic location (city level), device type, and browser. This data is processed by Google on servers outside Australia. GA4 does not collect your name or email address. You can opt out of GA4 tracking at any time using the Google Analytics Opt-Out Browser Add-on.

Advertising — Facebook Pixel

We use the Facebook Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel collects anonymised event data (such as page views and form submissions) and may be used by Meta to show our advertisements to people with similar interests. You can manage your Facebook advertising preferences via your Facebook Ad Preferences settings.

Advertising — LinkedIn Insight Tag

We use the LinkedIn Insight Tag to measure conversions from LinkedIn advertising and to enable demographic reporting about our website visitors. The Insight Tag may collect data including job title, seniority, and industry from LinkedIn members who visit our site while logged in to LinkedIn. You can opt out of LinkedIn’s retargeting via LinkedIn’s guest controls.

Cookies

Our website uses the following categories of cookies:

• Strictly necessary cookies — required for the website to function. These include session cookies set by WordPress and WPForms. These cannot be disabled.
• Analytics cookies — set by Google Analytics 4 to collect anonymised usage data as described above. Retained for up to 14 months.
• Advertising cookies — set by Meta (Facebook Pixel) and LinkedIn (Insight Tag) to measure advertising effectiveness and support retargeting. Retained in accordance with those platforms’ data retention policies.
• Preference cookies — may be set by WordPress or GeneratePress to remember your display preferences. Retained for the duration of your session or up to 30 days.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use the personal information you provide through our inquiry form for the following purposes:

• Provider matching — we share your name, email address, state or territory, and description of support needs with one or more matched NDIS plan managers from our comparison panel. This sharing is the core purpose of your inquiry and you consent to it by submitting the form.
• Follow-up communication — we may contact you by email to confirm your inquiry was received and to ask whether the matching process was helpful.
• Service improvement — anonymised, aggregated inquiry data (never individual records) may be used to improve our comparison methodology.

We do not sell your personal information to any third party. We do not share your information with providers outside our comparison panel. We do not use your information for direct marketing beyond the scope of your inquiry.

Your Rights Under the Australian Privacy Act 1988

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Access — you may request access to the personal information we hold about you at any time.
• Correction — if you believe information we hold about you is inaccurate, out of date, incomplete, or misleading, you may request that we correct it.
• Complaint — if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at hello@disabilitychoice.com.au. We will respond within 30 days.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Specifically:

• Encryption in transit — all data transmitted between your browser and this website is encrypted via SSL/TLS (HTTPS).
• Server security — this website is hosted on Hostinger servers with access controls restricted to authorised personnel.
• Retention and deletion — inquiry form data is retained for 12 months for the purposes of record-keeping and referral fee reconciliation, then permanently deleted. We do not retain personal information beyond this period unless required by law.
• Third-party processors — providers to whom we pass inquiry data are bound by their own privacy obligations under Australian law and their service agreements with participants.

Cookies and Advertising — How to Opt Out

You can limit the collection of advertising and analytics data through the following methods:

• Google Ad Settings — visit adssettings.google.com to manage personalised advertising preferences across Google’s advertising network, including Google Analytics remarketing.
• Google Analytics Opt-Out — install the Google Analytics Opt-Out Browser Add-on to prevent GA4 from collecting data about your visits.
• Facebook Ad Preferences — manage your preferences at facebook.com/ads/preferences.
• LinkedIn Opt-Out — opt out of LinkedIn retargeting at linkedin.com/psettings/guest-controls.
• Browser settings — you can block or delete cookies through your browser settings. See your browser’s help documentation for instructions.

Contact Us

For any questions about this privacy policy, to request access to or correction of your personal information, or to make a privacy complaint, please contact us:

Email: hello@disabilitychoice.com.au

We aim to respond to all privacy enquiries within 5 business days.