MyIntegra NDIS Review 2026

At a glance

What we like

1. Automated invoice processing is genuinely fast. MyIntegra's most distinctive advantage is the speed at which it processes invoices. Using Salesforce and MuleSoft robotic process automation, the system can prepare eligible invoices for NDIA submission in as little as 70 minutes. Once NDIA funds clear, payments to providers are typically made within one business day. This places MyIntegra at the faster end of the market alongside My Plan Manager, and well ahead of plan managers that rely on manual processing workflows. For participants with a high volume of providers — or providers who invoice regularly and expect prompt payment — this processing speed translates directly into fewer payment disputes and stronger provider relationships. The six-fold increase in straight-through invoice processing that MyIntegra has reported since implementing automation is a meaningful operational achievement, not just a marketing claim.

2. Extended support hours give participants more access when they need it. MyIntegra's customer service operates from 9am to 8pm AET — significantly later than the standard 5pm cut-off most plan managers maintain. For participants who work during business hours, who have carers with limited availability during the day, or who simply find evening the most practical time to manage their NDIS admin, this extended window is a genuine quality-of-life improvement. Plan management queries — particularly around invoice disputes, budget tracking, or provider onboarding — are time-sensitive for participants and providers. A plan manager that is reachable later in the evening removes a friction point that affects a meaningful proportion of the participant population.

3. ISO 27001 accreditation reflects serious information security commitment. MyIntegra holds ISO 27001 certification — an internationally recognised standard for information security management. This is not a common accreditation among NDIS plan managers, most of whom handle sensitive participant financial and personal data without third-party security audits at this level. For participants who are mindful of data privacy — particularly given the sensitivity of NDIS plan details, financial records, and health-related information — MyIntegra's ISO 27001 status is a meaningful differentiator. It indicates that the organisation has implemented and maintains a structured security framework that has been independently audited, rather than simply asserting that participant data is handled securely.

4. Plan management and support coordination available from a single provider. Like Plan Partners, MyIntegra offers both plan management and support coordination, meaning participants who want both services can manage them through a single organisation. For participants navigating complex plans who benefit from having their financial management and support coordination teams in communication with each other, this can reduce administrative overhead and improve plan oversight. The combined model works best when participants actively want the coordination component — participants who only need plan management and are optimising on processing speed and portal quality will find the same value from MyIntegra's plan management service alone.

What could be better

APM parent company scale and commercial context. MyIntegra operates as part of APM Human Services International Limited, a large ASX-listed company with significant operations in employment services, rehabilitation, and disability support. APM's broader employment services business has attracted scrutiny in Australia for its approach to welfare-to-work programmes, and some participants in the disability sector may be uncomfortable with the connection. This does not affect the quality of MyIntegra's plan management service directly — but participants who prefer a plan manager with a disability-specialist or charitable mission, rather than one that is a business unit of a diversified listed group, should factor this into their choice. The conflict-of-interest considerations that apply to Plan Partners' combined plan management and support coordination model apply equally here: when a single provider offers both services and earns fees from each, its advice about whether you need coordination is not entirely independent.

Mobile app feedback indicates room for improvement. MyIntegra's app is available on both iOS and Android and provides access to the Salesforce-based participant portal, including real-time budget tracking and invoice approval. However, user feedback in app store reviews has raised concerns about the app's handling of security and privacy-related UX — specifically, that these aspects of the mobile experience need further development. For participants who primarily manage their plan via the web portal or by phone, this limitation is largely irrelevant. For participants who want a best-in-class mobile experience comparable to Leap In!'s award-winning app, the current MyIntegra app is a step behind. The underlying portal functionality is sound; the mobile layer needs investment to match the quality of the processing infrastructure behind it.

Who it suits best

MyIntegra is particularly well suited to participants with a high volume of providers or frequent invoicing — the automated processing model delivers the most tangible benefit when invoice throughput is high and payment speed directly affects provider relationships. It also suits participants who need to contact their plan manager outside standard business hours, and those who place weight on data security accreditation. Participants who want both plan management and support coordination from a single provider will find MyIntegra's combined service model convenient. Participants who want a best-in-class mobile app experience, or who prefer a disability-specialist or charity-based plan manager over a listed-company provider, may find Leap In! or My Plan Manager a stronger fit for those specific preferences.

Pricing

Plan management through MyIntegra costs NDIS participants nothing out of pocket. The NDIA funds the service at approximately $104.45 per month for adults from a separate Improved Life Choices budget — this allocation does not reduce any other part of your plan. A one-off establishment fee of approximately $230 to $235 is also funded by the NDIA. Support coordination, if you choose to use MyIntegra for this as well, is funded separately from your Capacity Building budget and is not covered by the plan management allocation. MyIntegra cannot charge participants directly for plan management services beyond the NDIS-set rate. For a full explanation of how the plan management fee works, see our guide to NDIS plan management fees.

Our verdict

MyIntegra is a technically capable and well-resourced plan manager whose automation-driven processing sets it apart on the metric that matters most to participants with active plans: invoice speed. The extended support hours and ISO 27001 accreditation add genuine practical value that most competitors do not match. The APM parent company context and the app's current limitations are real considerations, but neither undermines the core service quality. MyIntegra is a strong choice for participants who want fast, reliable plan management with serious technology infrastructure behind it — but the right plan manager ultimately depends on your individual situation, disability type, support needs, and how you prefer to communicate with your provider. If you're not sure which provider fits your circumstances, we can help you work that out.

Fill in our NDIS plan manager comparison or see our reviews of My Plan Manager, Plan Partners, Leap In!, and NDSP Plan Managers.