Your community nursing provider checklist

Use this sheet when contacting a community nursing provider. Keep it for your own comparison; you do not need to share it with DisabilityChoice. Ask the provider to explain anything that is unclear.

Print this checklist Return to the nursing guide

Provider and conversation

Provider / branch:

Person spoken to / date:

1. Services and availability

• Can you provide the type of nursing support I need?
• Is this an assessment, ongoing care, training or another service?
• Do you visit my postcode, and what travel limits apply?
• When could a suitable nurse actually start?
• Can you offer my required visit days, times and frequency?

Notes:

2. People, continuity and communication

• Who would provide and oversee my support? How do I check their registration?
• What relevant experience do they have?
• Can I usually see the same nurse? Who covers leave or illness?
• Who do I contact if a visit changes or something is not working?
• How will you communicate in the way that works for me?

Notes:

3. A written quote I can compare

• What is the rate for my actual visit times and nursing support?
• Is there a minimum booking, travel charge or other visit cost?
• Are assessment, report writing and follow-up included?
• What are the cancellation and ending-service terms?
• Can you work with my funding arrangement, and what needs checking first?

Notes:

4. Before I agree

• I understand what is and is not included.
• The provider has confirmed suitability, availability and the start arrangements.
• I have checked the funding pathway and what I may need to pay.
• I have an agreement in a format I can understand.
• If changing providers, I have discussed a safe handover with my care team.