Articles, participant stories and policy updates written for humans — not insiders. Every piece is reviewed by a lived-experience advocate before it goes up.
Understand Thriving Kids eligibility, the rollout from October 2026, what it means for existing NDIS plans and where families can find support.
What NDIS gap fees are, what the NDIS says about them, which extra charges are different, and what to do if a provider asks you to pay one.
What NDIS providers can charge for travel time and travel costs, how the time caps work by location, and how to check a travel charge on an invoice.
What an NDIS plan manager can and cannot pay for, why they will not pay above the price limit, and how to check before you buy or book.
What an NDIS support item number is, what the support catalogue lists, how to look one up in four steps, and what to check on an invoice.
Yes, NDIS plan managers must be registered. Here is what that means for you, how to check a plan manager's registration in three steps, and what to do if something does not add up.
A plain-English checklist of what an NDIS service agreement should include, how an agreement with a plan manager differs, and the red flags to check before you sign.
What an NDIS invoice must include, a simple layout you can copy, why plan managers query invoices, and how participants can check one before it is paid.
How to complain about your NDIS plan manager: what you can raise, four steps to follow, what to write, and how to escalate to the NDIS Commission.
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